These General Terms and Conditions (GTC) apply to contracts concluded between HOUSE OF FEELS (registered as 8, 9, ZEN GmbH, hereinafter referred to as "HOUSE OF FEELS") and clients. This applies regardless of whether the contract is concluded online via our website www.house-of-feels.com, our booking system (Eversports), or offline in our studio (Sporgasse 11, 8010 Graz).
Liability
Participation in HOUSE OF FEELS offerings is at the client's own risk. Claims for damages are excluded unless caused by intent or gross negligence.
Clients acknowledge that physical activity involves the risk of injuries and discomfort.
HOUSE OF FEELS is not liable for improperly performed exercises or resulting health damages.
No liability is assumed for the loss of clothing, jewelry, belongings, or money.
Premature Termination of Offerings
Clients are responsible for their own health and may terminate participation early if necessary. Refunds are excluded.
In urgent cases (e.g., dizziness, shortness of breath), the course instructor must be informed.
Punctuality
Participation in offerings is only possible if clients arrive on time.
Entry after the start of the offering is prohibited for safety reasons; no refunds will be issued.
Conduct
Clients commit to treating other participants respectfully and handling the premises with care.
The use of technical devices (e.g., mobile phones) is prohibited during offerings.
Health Status of Clients
HOUSE OF FEELS does not provide medical or psychological advice. A consultation with a physician is recommended prior to participation.
Participation under the influence of drugs, alcohol, or impairing medications is not permitted.
Pregnant participants must obtain medical clearance before attending.
Rights to Modify by HOUSE OF FEELS
HOUSE OF FEELS may reschedule, cancel, or provide a substitute for offerings in case of unforeseen events (e.g., instructor illness).
Changes or cancellations due to force majeure are reserved.
Ticket Conditions
Each client may purchase one ticket per class.
Tickets (including 10-class passes) are non-transferable.
Cancellation
Cancellations must be made through the booking system (Eversports). Written cancellations via email are valid only with confirmation from HOUSE OF FEELS.
Cancellations up to 24 hours before the start of the offering result in a credit (no cash refund).
For cancellations due to illness, a medical certificate must be submitted via email within 48 hours.
Consent to Photo and Video Recordings
By participating in HOUSE OF FEELS offerings, clients agree that photo and video recordings may be made in the studio. These recordings may be used by HOUSE OF FEELS exclusively for promotional purposes (e.g., on the website, social media, or marketing materials). Clients who do not agree to the use of their recordings must inform the owner or instructor in writing or verbally.
Validity of the GTC
By booking/purchasing/concluding a contract, clients accept these GTC without reservation.
Clients confirm that they are at least 18 years old at the time of purchase.
Data Protection
Client data will be treated confidentially and used exclusively for contract fulfillment and HOUSE OF FEELS’ own marketing purposes.
Data will not be shared with third parties.